GENERAL TERMS AND CONDITIONS
1. GENERAL INFORMATION
The ownership of this website (hereinafter Website) is held by: Aso-Tech Soluciones Integrales en Commodities, S.L., with VAT-Nr.: B-64983562 (hereinafter Owner) and whose contact details are:
- Address: Travessera de les Corts 238bis Entlo.5, 08014 Barcelona (Spain)
- Contact phone: +34 93 193 35 05
- Contact email:info.at@aso-tech.eu
This document (as well as other documents mentioned herein) regulates the conditions of the use of this Website and of the purchase or acquisition of products and/or services on it (hereinafter, Conditions).
In addition to reading these Terms and Conditions, before accessing, browsing, and/or using this Website, the User must have read the Legal Notice and the General Conditions of Use, including the Cookie Policy and the Privacy and Data Protection Policy. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and Conditions and by everything mentioned above. Therefore, if you do not agree with all of them, you should not use this Website.
Furthermore, we inform you that these Terms and Conditions may be modified. The User is responsible for reviewing them each time he/she accesses browses, and/or uses the Website, as the Terms and Conditions in effect at the time he/she requests the purchase of products and/or services will apply.
For any questions, the User may have regarding the Terms and Conditions, he/she may contact the Owner using the contact information provided above or, where applicable, using the contact form.
2. USER
Access, browsing and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), whereby all the Conditions established herein are accepted from the moment of the browsing of the Website, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for proper use of the Website. This responsibility extends to:
- Use this Website only to make legally valid inquiries and purchases or acquisitions.
- Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered, it may be cancelled and reported to the relevant authorities.
- Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and to have the legal capacity to enter contracts through this Website.
The User can be a Consumer or a Businessman:
- The Consumer is any natural person who purchases a product for purposes other than their commercial or professional activity.
- A Businessman is a natural or legal person or company with legal capacity who, when entering a legal transaction, acts in the exercise of their independent commercial or professional activity.
The User may, at his/her discretion, formalize the purchase agreement for the desired products and/or services in any of the languages in which these Terms and Conditions are available on this Website.
3. PURCHASE PROCESS
The Users may purchase on the Website using the established methods and media. They must follow the online purchasing process, during which various products may be selected and added to the shopping cart, and finally, click “Checkout.”
In addition, the User must complete and verify the information requested at each step. However, during the purchasing process, before making the payment, the purchase details can be modified.
Following, the User will receive an email confirming that their order or purchase request has been received, i.e., the order confirmation. They will also be notified by email when their purchase is being shipped, if applicable.
Once the purchase process has been completed, the User agrees that the Website will generate an electronic invoice, which will be sent to the User via email. Furthermore, the User may, if desired, obtain a paper copy of their invoice by requesting it using the contact spaces on the Website or using the contact information provided above.
Communications, purchase orders and payments that intervene during transactions carried out on the Website may be archived and kept in computerized records in order to constitute a means of proof of the transactions, in any case, respecting the security conditions and the laws and regulations in force that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the Privacy Policy of this Website.
4. AVAILABILITY
All purchase orders received through the Website are subject to product availability and/or to the fact that no circumstances or majeure (clause nine of these Terms and Conditions) affect their supply. If difficulties arise regarding the supply of products or if products are out of stock, the Owner is committed to contacting the User and to refunding any amount that may have been paid.
5. PRICES AND PAYMENT
The prices displayed on the Website are final prices in euros (€) and include taxes, unless otherwise stated and required by law, in particular regarding VAT.
There are no shipping costs for orders over €120.00. For orders below this amount, the shipping costs determined at the time of purchase summary apply.
Under no circumstances will the Website automatically add any additional costs to the price of a product or service, but only those that the User has voluntarily selected.
Prices may change at any time, but changes will not affect orders or purchases for which the user has already received an order confirmation.The accepted payment methods are: Bank transfer, Credit or Debit card (via Stripe), PayPal
Credit cards are subject to verification and authorization by the issuing bank. If the bank does not authorize the payment, the Owner is not liable for delays or defaults and cannot enter a contract with the User.
6. DELIVERY TERMS AND CONDITIONS
Delivery will be made to the delivery address specified by the User within the delivery areas specified in the shipping costs table, unless otherwise agreed.
For goods delivered by freight forwarding, delivery is made “free curbside”, i.e. to the nearest public curb to the delivery address, unless otherwise stated in the shipping information on the website and unless otherwise agreed.
If delivery of the goods fails for reasons for which the User is responsible, the User shall bear the reasonable costs incurred by the Owner as a result. This does not apply to the shipping costs if the User effectively exercises their right of withdrawal. If the User effectively exercises their right of withdrawal, the provisions in the Owner’s cancellation policy apply to the return shipping costs.
If the User acts as a Businessman, the risk of accidental loss and accidental deterioration of the sold goods passes to the User as soon as the item is handed over to the freight forwarder, carrier or other person or institution designated to carry out the shipment. If the User acts as a Consumer, the risk of accidental loss and accidental deterioration of the sold goods generally only passes to the User or a person authorized to receive the goods. Notwithstanding the above, the risk of accidental loss and accidental deterioration of the sold goods passes to the User as soon as the item is handed over to the freight forwarder, carrier or other person or institution designated to carry out the shipment, even in the case of Consumers, if the User commissions the freight forwarder, carrier or other person or institution designated to carry out the shipment with the execution.
| Shipment to | Shipment Cost | Estimated Delivery Time |
|---|---|---|
 Spain |
8,99 EUR incl. VAT (for ordres up to < 120 €) | 2-4 days |
 AT  LU
 BE
 FR
 NL
 IT
 DE
 DK
 PL
 GB
 AD
 CZ
 HU
 VA
 MT
 CY
 PT
 SI
 SK
 RO |
19,00 EUR incl. VAT | 3-5 days |
 CH
 LI
 MC |
35,70 EUR incl. VAT | 3-5 days |
 SE
 GR
 FI
 EE
 LT
 LV
 NO
RO
 BG
 MK
 HR
 TR
 IE
 RS
 BA
 AL
 ME |
32,10 EUR incl. VAT | 4-6 days |
 RU
 US
 CA
 CI
 AU
 BR
 JP
 QA
 AE
 OM
 UA
 CL
 MX
 AR
 IL
 IS
 TH
 TW
 SG |
83,30 EUR incl. VAT | 7-21 days |
7. RETURNS
When the User purchases products on or through the Owner’s Website, he or she has several rights, which are listed and described below:
Right of withdrawal
The User, as a consumer and user, makes a purchase on the Website and therefore has the right to withdraw from this purchase within a period of 14 calendar days without giving any reason.
This withdrawal period will expire 14 calendar days after the day on which the User or a third party designated by the User other than the carrier acquires physical possession of the goods purchased on the Website or, if the goods in your order are delivered separately, 14 calendar days after the day on which the User or a third party designated by the User than the carrier acquires physical possession of the last good subject to the same order.
To exercise this right of withdrawal, the User must notify the Owner. This can be done, where appropriate, through the contact details provided on the Website or by using the withdrawal form available below.
Regardless of the chosen form of communication, the User must clearly and unambiguously express his/her intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form attached to these terms and conditions. However, its use is not mandatory.
To comply with the cancellation period, it is sufficient that the User send the notification of the exercise of the right of cancellation before the cancellation period has expired.
In the event of withdrawal, all payments received, less shipping costs, will be refunded to the User promptly and in any event no later than 14 calendar days from the date on which the User was informed of his decision to withdraw.
The refund will be processed using the same payment method used for the purchase. The refund will not incur any additional costs for the User. However, the refund may be withheld until the Owner receives the returned products or items.
The User may return or ship the products using the return label received with the order.
The User must do so promptly and in any event no later than 14 calendar days from the date on which he/she has informed of the decision to withdraw.
The User acknowledges that he/she is responsible for the direct costs of returning the goods (transport, delivery). Furthermore, they are responsible for any depreciation of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
The User acknowledges that there are exceptions to the right of withdrawal, as established in Article 103 of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Protection of Consumers and Users, and other complementary legislation. These include, among others, personalized products; products subject to rapid deterioration or expiration; music or video CDs/DVDs without their factory-sealed packaping; aand products sealed for hygiene or health reasons whose seal has been removed after delivery.
The same principles apply to the provision of a service that the User may contract on this Website, since this law provides that the User shall not have the right of withdrawal if the provision of the service has been fully performed or if it has begun with the express consent of the User and with the confirmation that he/she is aware that with the full execution of the contract by the Owner he/she will lose his right of withdrawal.In any case, no refund will be given if the product has been used beyond mere opening, if it is not in the same condition as when delivered or if it has been damaged after delivery.
Furthermore, the products must be returned in their original packaging, with instructions and all accompanying documents, as well as a copy of the purchase invoice.
Return of defective products or shipping errors:
This refers to all cases in which the User considers that the Product does not comply with the provisions of the Contract or Order at the time of delivery and that, therefore, he/she must contact us immediately and inform us of the existing non-conformity (defect/defect) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The user will then be informed of the procedure for returning the products. After the return, the products will be inspected, and the user will be informed within a reasonable time whether a refund or, if applicable, a replacement is appropriate.
The refund or replacement of the product will be made as soon as possible and in any event within 14 days from the date on which the Owner send to the User an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amount paid for products returned due to a defect will be fully refunded, provided that a defect actually exists, including shipping costs and all costs incurred by the user in processing the return. The refund will be made using the same payment method used for the purchase.
In any case, the rights granted to the User as a Consumer and User under the applicable legislation shall always apply.
Warranty
The User, as a Consumer and User, is entitled to guarantees for the products that can be purchased through this website, in accordance with the conditions established by law for each type of product and is therefore liable for any lack of conformity that occurs within a period of two years from delivery of the product.
To that effect, products are deemed to conform to the contract if they correspond to the description and possess the characteristics presented therein; are suitable for the uses for which products of the same type are commonly intended; and exhibit the quality and performance typical of a product of the same type and generally expected of the same. If this is not the case for products delivered to the User, the User must proceed as indicated in the section on returning defective products or in case of shipping errors. However, some of the products sold on the Website may have inconsistent characteristics, provided that these are due to the type of material from which they are made.
On the other hand, the User may purchase a product from a third-party brand or manufacturer on the Website. In this case, if the product is defective, the User also has the option of contacting the brand or manufacturer responsible for the product to learn how to exercise their statutory warranty rights directly within two years of delivery of the products. To do so, the User must retain all information related to the product warranty.
9. DISCLAIMER
- any losses not resulting from a breach by us;
- business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or unnecessary expenditure); or
- alle any other indirect losses that were not reasonably foreseeable for both parties at the time the contract for the sale of the products was concluded between the two parties.
- The Owner takes every effort to ensure that the product is accurately represented on the Website but is not responsible for minor differences or inaccuracies that may occur due to insufficient screen resolution, problems with the browser used, or similar issues.
- The Owner will exercise the utmost care to deliver the Product to the transport company in accordance with the order. However, the Owner shall not be liable for damages resulting from transport disruptions, particularly due to causes such as strikes, roadblocks, and, in general, other industry-specific causes that result in delays, loss, or theft of the Product.
- Technical malfunctions that, for accidental or other reasons, prevent the normal operation of the online service. Website unavailability due to maintenance or other reasons that prevent the availability of the service.
- The Owner will make every effort to complete the purchase, payment, and shipment/delivery of the Products. However, the Owner is exempt from liability for causes beyond its control, such as force majeure.
- The owner is not liable for misuse and/or wear of the products used by the User. At the same time, the Owner is not liable for incorrect returns by the User. It is the User’s responsibility to return the correct product.
- In general, we will not be liable for any failure or delay in performing our obligations if such failure or delay is caused by events beyond our reasonable control, i.e. force majeure, which may include, but is not limited to:
- strikes, lockouts or other protest measures.
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- civil unrest, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- inability to use trains, ships, aircraft, motor vehicles or other public or private means of transport.
- inability to use public or private telecommunications systems.
- acts, decrees, laws, regulations or restrictions of any government or public authority.
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10. WRITTEN NOTICES AND NOTIFICATIONS
By using this website, the User agrees that communication with us will be largely electronic (e-mail or notices published on the website).
The User agrees to the use of this electronic means of communication for contractual purposes and acknowledges that all electronically transmitted contracts, notices, information, and other communications comply with the legal requirements of being in writing. This condition does not affect the User’s statutory rights.
The User may send notifications and/or communicate with the Owner using the contact information provided in these Terms and, where applicable, through the contact areas on the Website.
Likewise, unless otherwise specified, the Owner may contact and/or notify the User via email or at the postal address provided.
11. WAIVER
The waiver of any right or remedy or the failure to require strict performance of any of the User’s obligations shall not constitute a waiver of any other rights or remedies arising from any Agreement or the Terms, nor shall it relieve the User from compliance with any of its obligations.
Any waiver of any of these Terms or of any rights or claims under a Contract shall be effective only if it is expressly stated and formalized as a waiver and communicated to the User in writing.
12. NULLITY
If any of these Terms and Conditions are declared invalid by a final decision of a competent authority, the remaining clauses shall remain unaffected and in force.
13. COMPLETE AGREEMENT
These Terms and Conditions and any documents expressly referred to herein constitute the entire agreement between the User and the Owner with respect to the subject matter of sale and supersede all other prior agreements, understandings or promises, whether oral or written, between the parties.
The User and the Owner acknowledge that they have agreed to enter into a contract without relying on any representations or promises made by the other party, except those expressly mentioned in these Terms.
14. DATA PROTECTION
All personal data provided by the User during a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy (which may be included in the Legal Notice and the Terms of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of this information and data and declares that all information or data provided is true.
15. APPLICABLE LAW AND JURISDICTION
Access to, browsing and/or use of this website, as well as any product purchase contracts concluded through it, are governed by Spanish law.
Any controversy, problem or disagreement arising from or related to access, navigation and/or use of the Website, or to the interpretation and execution of these General Terms and Conditions or to the purchase contracts between the Owner and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts.
16. COMPLAINTS AND CLAIMS
The User may submit complaints, claims or other comments using the contact details provided at the beginning of these Terms and Conditions (General Information).
In addition, Consumers and Users have access to official complaint forms, which they can request at any time using the contact details provided at the beginning of these Terms and Conditions (General Information).
Likewise, in the event of a dispute arising from the conclusion of this purchase contract between the Owner and the User, the User as a Consumer, may request out-of-court dispute resolution in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. This method can be accessed through the following website: https://ec.europa.eu/consumers/odr/.